The formal education equivalent of a high school diploma, plus two years of experience in form review or verification, general office duties, customer service, or a related area. 

OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE HUMAN RESOURCES CHIEF. 

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• Knowledge of Arkansas wildlife laws, licensing requirements, and related regulations. 
• Knowledge of basic computer operations and standard office software programs.
• Knowledge of basic mathematics and financial record-keeping. 
• Ability to review and process license applications with close attention to detail. 
• Ability to interpret and apply rules and policies to specific customer situations. 
• Ability to communicate effectively and professionally with the general public. 

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The Arkansas Game and Fish Commission (AGFC) Licensing Specialist is responsible for the front-line receipt, review, and processing of game and fish license applications. This position provides direct customer service via the agency hotline and in-person transactions, ensuring all initial data entry and payment recordings are accurate. This position is governed by state and federal laws and agency policy. 

• Receives, reviews, and processes license applications from the public in person, via mail, or on the internet. 
• Serves as a primary agent for the AGFC hotline, answering basic regulatory questions and assisting the public with standard navigation of the licensing website. 
• Ensures that correct fees are received and checks are processed according to agency standards. 
• Enters and updates licensing information in the internal database and records payments in AASIS (S/4HANA)
• Identifies problem records or data discrepancies and escalates complex technical or accounting issues to the Senior Licensing Specialist. 
• Communicates with the public to interpret and apply rules, laws, and basic licensing requirements. 
• Performs other duties as assigned. 

Public & Guest Relations

Serve as the primary point of contact for the Crowley's Ridge Nature Center, providing professional and welcoming assistance to all visitors.

Licensing Support:

Provide specialized phone support for AGFC licensing, assisting the public with permit acquisitions, regulations, and troubleshooting.

Administrative & Operational Support

Support Nature Center staff by managing scheduling and executing key administrative functions to ensure smooth daily operations.

Workflow Management:

Assist in the organization of facility events, staff calendars, and general office logistics.

Vendor & Regional Outreach

Act as a specialized outbound support representative for AGFC vendors throughout the Northeast Arkansas (NEA) region.

Technical Assistance:

Proactively reach out to regional vendors to provide training, system support, and updates regarding AGFC policies and sales.

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